FAQ

Purchase/payment flow

Yes, the payment methods remain the same

Yes it will be rolled out in due course.

3 November 2019 for existing iElken compensation plan

EK Smart remains exclusive to MY only and will only be available to EKBD (MY) members.

Stocks Packing & Distribution

There will be no changes to Elken packaging box.

Refund/Cancellation process

Please refer to the Terms and Conditions as specified, for the respective countries where the sales transactions are captured.

Compensation Plan

The business manual will be digitally available on iSmart Library from 1/11/2019 onwards.

All commissions payout will be reflected as per the new compensation plan guidelines.

Technology

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Health & Wellness

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Beauty

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